Delete the family account in the app
The quickest route is available to the signed-in adult:
Make sure the app is in Adult mode and open Settings.
Read the warning explaining which family information will be removed.
The deletion is permanent and cannot be undone. Connected child devices lose access.
Request deletion without app access
If you cannot sign in or no longer have the app, use the Support form with Account deletion request selected. This starts a support case; it does not instantly delete an account.
We will reply to the adult account email and may ask for limited information to confirm account ownership. This protects a family account from an unauthorised deletion request.
What account deletion removes
After a valid adult deletion, My Little Piggy is designed to remove the adult authentication account and associated family data, including:
- the adult profile and family settings;
- child profiles;
- activities, completion requests, approvals and stars;
- virtual Piggy Bank entries and history;
- rewards, reward requests and savings goals;
- nudges and connected child-device pairings; and
- anonymous accounts used by paired child devices.
Some limited information may remain temporarily in provider backups or security logs. The exact production retention periods are still to be confirmed before launch.
Actions that are not full account deletion
Removing one child profile
An adult can remove an individual child profile from the family’s child-management settings. This removes that child profile’s saved family data and access without deleting the adult account or other child profiles.
Disconnecting a child device
Disconnecting removes that device’s access, but it does not delete the adult family account or the child profile. The adult can pair a device again later.
Signing out or uninstalling
Signing out or deleting the app from a device does not delete information stored with the family account.
What happens after deletion
Deleted accounts cannot be restored through the app. To use My Little Piggy again, the adult must create a new family account and set up new child profiles and pairings.
Separate website and email records
Family-account deletion does not automatically delete website-update subscriptions, support requests or email correspondence. To stop updates or request deletion of those separate records, email hello@mylittlepiggy.com. Do not include your password or a child’s unnecessary personal details.
Read the Privacy Policy for information about provider backups, security logs and any limited retention.